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Refund Policy

We back the service we sell. Try it free first, and if it's not your thing once you've paid, we'll make it right.

24 Hours
Free trial — no card needed
24 Hours
Money-back window after you pay
0 Questions
When you ask for a refund
Effective date: May 15, 2026

At Extreme IPTV, we want you happy with what you're paying for. This Refund Policy lays out what's possible before you subscribe and what's available once you do.

1. Free Trial

You get a free 24-hour trial — no credit card, no commitment. It opens up full access to the channels and features included in the plan you pick. Once the 24 hours are up, the trial closes on its own. You won't be charged unless you decide to subscribe.

To kick off your trial, head to our Free Trial page.

2. Money-Back Guarantee

If you've subscribed to a paid plan and it's not working out, you can ask for a full refund within 24 hours of that first payment. We don't grill you on the reason.

  • The request has to come in within 24 hours of your original payment date.
  • Refunds cover first-time purchases — renewals don't qualify.
  • Money goes back to the payment method you used.
  • Bank processing usually takes 3–7 business days, depending on your provider.

3. How to Request a Refund

Reach out using either of the channels below:

Drop your registered email and roughly when you paid — that's all we need. We work through every refund request within 48 hours of getting it.

4. Renewals

Plans renew automatically unless you cancel before the renewal date. Renewal charges aren't covered by the 24-hour refund window, so if you don't want to renew, cancel at least 24 hours ahead. Need help cancelling? Ping support and we'll handle it.

5. Exceptions

There are a few cases where a refund isn't on the table:

  • The request lands more than 24 hours after the first payment.
  • The account was suspended for breaking our Terms & Conditions — things like sharing logins or working around region rules.
  • You've already filed a chargeback with your bank. Talk to us directly first instead — it's faster.

6. Technical Issues

Buffering, missing channels, or a connection that won't behave? Talk to support before you ask for a refund. Most issues get fixed in a few minutes. The team's around 24/7 on WhatsApp.

7. Changes to This Policy

We can update this policy when we need to. Any changes apply from the date they're posted. If you're already subscribed, you keep the terms you signed up under.

8. Contact

Got a question about any of this? Hit us up via the /contact page.